Customer Service: A Priority for Mississippi Lime Company

October 28, 2019

The goal as a company is to have customer service that is not just the best, but legendary. ~ Sam Walton

In the modern business climate, good customer service isn’t just desirable, it’s required. That’s why one of Mississippi Lime’s core values is Customer Satisfaction. We work each day to be our internal and external customers’ most valued supplier of quality products and services that meet or exceed their expectations.

Our customers range from farmers to food grade accounts, but every customer, large or small, can expect the same excellent customer service.

To that end, Mississippi Lime has a team of customer service specialists to make sure ours is second to none.

This team works with virtually every department in the company – from shipping, to sales and marketing, to production and operations – because excellent customer service requires the dedicated participation of every employee in every phase of our operation.

The team uses a phone queue system to take calls from customers. It directs calls, in order, to the next available team member. This requires each team member to have a broad understanding of every product and service. The team is on call to assist any customer 24 hours a day.”

This communication is vital, and it’s not one-size-fits-all.  We touch base with some customers daily, and with some once a week, depending on their preference.

And then there is the personal touch. We have personal relationships with our customers, and we are often on a first name basis.

There is a golden rule of customer service — Treat customers as you would want to be treated. That’s the passion for service from which legends are made.